The mediation process is carried out in several distinct stages:
In the first instance mediators will speak with all parties separately to discuss problems and
issues that may be causing conflict. The mediation process is explained and the decision
made by the disputants as to whether they wish to proceed with mediation. This is also an
opportunity for mediators to ascertain whether the dispute is suitable for mediation and to
discuss with individuals any concerns or queries they may have regarding the mediation
If all parties agree a joint meeting is arranged. This meeting takes place in a neutral venue
and gives all sides the chance to talk about their issues, discuss problems and explore
options for resolution in a safe and confidential environment. The mediators present ensure
everyone’s views are respected, that everyone has the chance to speak and to be heard
without interruption and help move the process forward towards a mutual win/win resolution.
Resolutions which arise during the meeting are collated to form a written or verbal agreement
suitable to all parties.
This agreement is not legally binding but is powerful in that its content
is tailored to the particular situation and the resolutions agreed by the disputants themselves.
Follow on support
Mediators routinely contact all parties shortly after joint mediation has taken place to check
that the agreement is working and offer support should there be any additional problems or
any part of the agreement needs to be revised.