- Mediated Resolution

The Mediation Process

The mediation process is carried out in several distinct stages:

Initial Meetings

In the first instance mediators will speak with all parties separately to discuss problems and issues that may be causing conflict. The mediation process is explained and the decision made by the disputants as to whether they wish to proceed with mediation. This is also an opportunity for mediators to ascertain whether the dispute is suitable for mediation and to discuss with individuals any concerns or queries they may have regarding the mediation process itself.

Joint mediation

If all parties agree a joint meeting is arranged. This meeting takes place in a neutral venue and gives all sides the chance to talk about their issues, discuss problems and explore options for resolution in a safe and confidential environment. The mediators present ensure everyone’s views are respected, that everyone has the chance to speak and to be heard without interruption and help move the process forward towards a mutual win/win resolution.

Resolutions which arise during the meeting are collated to form a written or verbal agreement suitable to all parties. This agreement is not legally binding but is powerful in that its content is tailored to the particular situation and the resolutions agreed by the disputants themselves.

Follow on support

Mediators routinely contact all parties shortly after joint mediation has taken place to check that the agreement is working and offer support should there be any additional problems or any part of the agreement needs to be revised.